At Veloura - Londen, we aim to make your shopping experience smooth, transparent, and reliable. Below you will find all information regarding order processing and delivery.

Order Processing Time

• Once an order is placed, we require 1–5 working days to process your order.
  
• Orders placed during weekdays are usually processed within 1 working day.
  
• Orders placed on Friday evenings or during the weekend may require slightly longer processing time.
  

You will receive a confirmation email once your order has been dispatched.

Delivery Time

After processing, delivery takes approximately:

8–12 working days

Please note that delivery times may vary depending on demand, shipping carrier delays, or seasonal peaks.

We strive to ensure that your order arrives as quickly as possible while maintaining careful quality checks before dispatch.

Placing an Order

Ordering from Veloura - Londen is simple:

1. Go to the product page and click “Add to Cart.”
   
2. Review your selected items and proceed to checkout.
   
3. Enter your shipping details carefully.
   
4. Select your preferred payment method.
   
5. Click “Complete Order” to finalize your purchase.
   

You will receive an order confirmation by email once your purchase has been successfully completed.

Payment Methods

All payments are processed in a secure SSL-encrypted environment.

We accept:

• Visa
  
• Mastercard
  
• Maestro
  
• American Express
  
• PayPal
  
• Klarna (if available)
  
• Other local payment methods where applicable
  

Your payment information is always protected.

Shipping Costs

We offer:

✨ Free Shipping on All Orders

There is no minimum order requirement.

International Shipping & Customs

Depending on your delivery location, orders may be shipped from one of our international fulfilment centres.

In some cases, customs duties, import taxes, or clearance fees may apply. These charges, if applicable, are the responsibility of the customer and are determined by local customs authorities.

Veloura - Londen is not responsible for delays caused by customs processing.

Delays

While we aim to meet the estimated delivery times, occasional delays may occur due to:

• High order volumes
  
• Carrier delays
  
• Customs inspections
  
• Public holidays
  

We appreciate your patience and understanding.

Need Assistance?

If you have any questions regarding your order, please contact us at:

support@veloura-londen.com

Our customer support team will be happy to assist you.