1. Information About the Collection of Personal Data and Contact Details of the Controller

1.1 Introduction

We are pleased that you are visiting our website and thank you for your interest in Veloura - Londen. Below, we inform you about how we handle your personal data when you use our website.

Personal data refers to any information that can be used to identify you personally.

1.2 Controller

The controller responsible for data processing on this website within the meaning of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 is:

Veloura - Londen

Email: support@veloura-londen.com

The controller is the natural or legal person who determines the purposes and means of processing personal data.

1.3 Data Security

For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by “https://” and the lock symbol in your browser.

2. Data Collection When Visiting Our Website

When you use our website for informational purposes only, we collect data that your browser automatically transmits to our server (“server log files”). This includes:

• Website visited
  
• Date and time of access
  
• Amount of data transmitted
  
• Source/referrer URL
  
• Browser used
  
• Operating system used
  
• IP address (in anonymised form where possible)
  

This data is processed based on our legitimate interest in ensuring website stability and functionality in accordance with Article 6(1)(f) UK GDPR.

3. Cookies

Our website uses cookies to improve user experience and enable certain functions.

Cookies are small text files stored on your device. Some cookies are deleted after you close your browser (session cookies). Others remain stored on your device (persistent cookies).

Cookies may collect:

• Browser information
  
• IP address
  
• Location data
  
• Device data
  

Cookies are used:

• To enable checkout functionality
  
• To store cart information
  
• To improve website performance
  
• For marketing and advertising purposes
  

You can configure your browser to:

• Be informed when cookies are set
  
• Accept cookies individually
  
• Block cookies completely
  

Please note that disabling cookies may limit website functionality.

4. Contacting Us

When you contact us via email or contact form, we collect personal data provided by you.

This data is used solely for:

• Responding to your inquiry
  
• Contract-related communication
  
• Customer support
  

Legal basis:

• Article 6(1)(b) UK GDPR (contract performance)
  
• Article 6(1)(f) UK GDPR (legitimate interest)
  

Your data will be deleted after processing unless legal retention obligations apply.

5. Customer Accounts and Contract Processing

When placing an order or creating an account, we collect personal data such as:

• Full name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment details
  

This data is processed under Article 6(1)(b) UK GDPR for contract performance.

After contract completion, data is stored in accordance with legal retention periods and then deleted.

6. Direct Marketing & Newsletter

6.1 Newsletter Subscription

If you subscribe to our newsletter, we collect your email address using a double opt-in procedure.

Legal basis:

• Article 6(1)(a) UK GDPR (consent)
  

You may unsubscribe at any time by clicking the unsubscribe link or emailing:

support@veloura-londen.com

6.2 Marketing to Existing Customers

If you purchase from us, we may send you promotional emails about similar products based on our legitimate interest (Article 6(1)(f) UK GDPR).

You can opt out at any time.

7. Data Sharing for Order Processing

7.1 Shipping Providers

We share your data with shipping providers to deliver your order.

Legal basis:

• Article 6(1)(b) UK GDPR
  

7.2 Payment Providers

We share payment data with secure payment processors such as:

• PayPal
  
• Klarna / SOFORT
  
• Shopify Payments
  
• Credit/debit card processors
  

Payment data is processed only as necessary to complete the transaction.

8. Advertising & Analytics

We may use:

• Google Ads
  
• Google Analytics
  
• Facebook Pixel
  
• Instagram advertising
  
• Retargeting tools
  

These tools may use cookies to analyse website usage and show relevant advertisements.

Where required, processing is based on:

• Article 6(1)(a) UK GDPR (consent)
  
• Article 6(1)(f) UK GDPR (legitimate interest)
  

You may withdraw consent at any time via your cookie settings.

9. International Data Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards such as:

• Standard Contractual Clauses
  
• Adequacy decisions
  
• Contractual data protection agreements
  

10. Your Rights Under UK GDPR

You have the following rights:

• Right of access (Art. 15)
  
• Right to rectification (Art. 16)
  
• Right to erasure (Art. 17)
  
• Right to restrict processing (Art. 18)
  
• Right to data portability (Art. 20)
  
• Right to object (Art. 21)
  
• Right to withdraw consent
  
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)
  

To exercise your rights, contact:

support@veloura-londen.com

11. Data Retention

We store personal data only as long as necessary:

• For contract fulfillment
  
• For legal obligations
  
• For accounting purposes
  
• For legitimate business interests
  

After retention periods expire, data is securely deleted.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal or operational changes.

The latest version will always be available on this page.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Veloura - Londen

support@veloura-londen.com